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3XNest Enhances Global After-Sales Service to Improve Customer Satisfaction

2024-01-22

At the beginning of 2024, 3XNest officially launched an upgraded global after-sales support system in response to increasing international demand. The new system now supports four major languages—English, Chinese, Arabic, and Spanish—and extends coverage across Southeast Asia, the Middle East, Africa, and South America, meeting the needs of a growing global customer base.


Key improvements include: a newly introduced online troubleshooting platform, standardized installation video tutorials, real-time service tracking, and remote technical assistance. Premium clients can also access a 24/7 support hotline. Additionally, users can now scan a QR code to instantly download personalized technical documents, making the support process more efficient and user-friendly.


According to internal data, customer satisfaction ratings rose by 27% within the first month of implementation. 3XNest stated it will continue to invest in this platform, aiming to offer responsive, stable, and professional services worldwide.

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новостная информация
Дом > Новости >

Новости компании о-3XNest Enhances Global After-Sales Service to Improve Customer Satisfaction

3XNest Enhances Global After-Sales Service to Improve Customer Satisfaction

2024-01-22

At the beginning of 2024, 3XNest officially launched an upgraded global after-sales support system in response to increasing international demand. The new system now supports four major languages—English, Chinese, Arabic, and Spanish—and extends coverage across Southeast Asia, the Middle East, Africa, and South America, meeting the needs of a growing global customer base.


Key improvements include: a newly introduced online troubleshooting platform, standardized installation video tutorials, real-time service tracking, and remote technical assistance. Premium clients can also access a 24/7 support hotline. Additionally, users can now scan a QR code to instantly download personalized technical documents, making the support process more efficient and user-friendly.


According to internal data, customer satisfaction ratings rose by 27% within the first month of implementation. 3XNest stated it will continue to invest in this platform, aiming to offer responsive, stable, and professional services worldwide.